Privacy Policy

1. Introduction

DocBooking ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard data when you access or use the DocBooking.in platform. By using our Platform you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Full name and date of birth
• Mobile / WhatsApp number
• Gender and age
• Appointment preferences (doctor, date, time)
• Any health concerns submitted voluntarily before a consultation

2.2 Information Collected Automatically

• IP address and approximate geolocation
• Browser type and operating system
• Pages viewed and time spent on the Platform
• Referral source (how you arrived at our Platform)
• Device identifiers

2.3 Information from Third Parties

• Doctor profile data provided by registered healthcare providers
• WhatsApp delivery receipts via our messaging partner (AiSensy)

3. How We Use Your Information

• To process and confirm your appointment bookings
• To send booking confirmations and reminders via WhatsApp
• To identify you via OTP verification
• To improve our Platform features and user experience
• To prevent fraudulent or abusive use of the Platform
• To comply with legal obligations under Indian law
• To send service-related notifications (no unsolicited marketing without consent)

4. Sharing of Information

We do not sell your personal data. We may share your data with:

• Healthcare Providers: Your name, phone number, and appointment details are shared with the doctor or clinic you book with.
• Technology Partners: WhatsApp messaging services (e.g., AiSensy / Meta) for OTP and appointment notifications.
• Cloud Services: MongoDB Atlas for database storage; Vercel for hosting.
• Analytics: Anonymised usage data may be shared with analytics providers.
• Legal Authorities: When required by law, court order, or government regulation.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Appointment records are retained for a minimum of 3 years in line with healthcare regulatory requirements in India. OTP session tokens are automatically deleted within 15 minutes of generation.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed/salted session tokens, rate limiting, and access controls to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

DocBooking uses session cookies and local storage solely for functional purposes (e.g., maintaining your verified session during booking). We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings, but this may affect the Platform's functionality.

8. Children's Privacy

The Platform is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Your Rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for communications
• Lodge a complaint with the relevant Data Protection Board

To exercise any of these rights, email us at privacy@docbooking.in.

10. Third-Party Links

The Platform may contain links to third-party websites (e.g., Google Maps for doctor location). DocBooking is not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, via a WhatsApp notification. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.

12. Contact Us

For privacy-related queries, contact our Data Protection Officer at: privacy@docbooking.in, DocBooking.in, Panipat, Haryana — 132103, India.